Musicroom is owned by Music in Print Ltd.
Musicroom.com is committed to keeping the personal details of its visitors and customers private and secure (information is collected and stored in accordance with the new GDPR legislation).
If you have any questions, or would like to know exactly which of your data is stored by us, please contact [email protected].
Dealing with orders
If you place an order with us, we will use your personal data to deal with it in a proper manner. We are allowed to pass on your personal data to our delivery service to have your order delivered to you. We will also receive information about your payment from your bank or credit card company.
We use your payment details, name and address details, email address, telephone number and invoice address for this purpose. We need this information for the contract we have concluded with you. We will store this information until your order has been completed and for six years thereafter (pursuant to the statutory retention obligation).
Provision of data to third parties
We cooperate with certain companies that may receive your abovementioned personal data from us.
To deal with orders, we work in partnership with:
‘Contact Us’ form
You can use the ‘contact us’ form to ask us questions or to make requests.
We use your email address, IP address, telephone number and name and address details for this purpose. We need this information for the contract we have concluded with you. We will store this information until we are certain that you are satisfied with our response and for six months thereafter. This way, we can readily access the information should you have any follow-up questions and train our customer service staff so that the service they provide is better still.
You may subscribe to our newsletter, in which you will find news, promotions and information about our products and services. You may cancel the subscription at any time. Every email contains a link at the bottom with which you can unsubscribe. Your email address will only be added to the list of subscribers with your consent. These data will be stored until you cancel your subscription. If you would prefer not to receive these mailings, you can update your preferences from Your Account.
Please note that we only send emails to people who have opted in to receive them and where we are replying to an email query.
You will have to register first before you can use certain sections of our website. At this point, you will be required to provide information about yourself and select a user name. We use this to create an account that you can log into with your user name and a password of your choice.
We use your name and address details, telephone number, email address, IP address, musical instrument, invoice address and payment details for purpose. We have a legitimate interest in doing this. We store this information until you cancel the account.
We store this information to prevent you from having to enter it repeatedly and to make it easier for us to contact you should that prove necessary after you have used the website. You can amend information whenever you wish through your account.
We ask for your date of birth to send Happy Birthday emails to you.
We ask for Instrument preferences – you can specify your favourite instrument or genre and opt in so you can receive tailored and relevant products, offers and content.
We use the personal information you give us for the following purposes.
We would like to send you information advertising offers and new products or services. We do this:
You may object to receiving such advertising at any time. Every email contains a link with which you can unsubscribe. You may block us or use the unsubscribe option. You can also use your account to indicate that you no longer wish to receive these emails.
Provision of data to other companies or institutions
With the exception of the abovementioned partners, we will not pass on your personal data to other companies or institutions under any circumstances, unless we are required by law to do so (e.g. if the police demand it in relation to suspicion of an offence having been committed).
Our website includes social media buttons. The administrators of these services use them to collect your personal data.
We use Google Analytics to keep records of how users use our website. We have concluded a Data Processing Agreement with Google. It contains strict agreements on the data about which they may keep records. We have not given Google consent to use the information obtained from Analytics for other Google services. We arrange for Google to anonymise the IP addresses.
Protection of personal data is very important to us. We take the following measures to protect your privacy:
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
We use this information to give you a more tailored and relevant experience when shopping with us and we use this data to improve website functionality and usability.
The website may contain links to other websites. We are not responsible for the privacy practices of other websites. We encourage users to be aware when they leave the website to read the privacy statements of other websites that collect personally identifiable information.
The personal information which we hold will be held securely in accordance with our Security Policy and the law.
Amendments to this privacy statement
Inspecting, amending and removing your data
You may contact us at any time if you have any questions or wish to know which of your personal data we hold by emailing [email protected].
You have the following rights:
Please always ensure that you make your identity clearly known, so we, in turn, can ensure that we do not modify or delete the data of the wrong person.
We store personal data for 6 years however, in line with new legislation, if you would like us to delete your data completely then click the ‘Delete Account’ button in the Your Account page.
You can open a new account at any time.